Frequently asked questions
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General FAQs
General questions about our pet waste removal services.
Vegas Poop Squad provides professional pet waste removal services for residential yards. We offer weekly service, biweekly service, one-time cleanups, and optional deodorizing treatments to help keep your yard clean, fresh, and ready to enjoy.
Yes. We scoop the waste, bag it securely, and remove it from your property as part of the service.
Our service is designed primarily for dog waste removal, but you can contact us if you have a special situation or property that may need similar cleanup service.
Our customers include busy families, working professionals, seniors, landlords, vacation rental owners, and anyone who wants a cleaner yard without the hassle of doing the cleanup themselves.
Regular waste removal helps keep your yard cleaner, reduces odor, improves the appearance of your outdoor space, and saves you time. It also makes the yard more enjoyable for your family and pets.
Service Plans FAQs
Questions about weekly, biweekly, and one-time cleanup services.
We offer weekly service, biweekly service, and one-time cleanups. We also offer optional deodorizing treatments as an add-on.
Weekly service is ideal for homes with multiple dogs or yards that get heavy use. Biweekly service is often a good fit for smaller yards or homes with fewer dogs. Weekly service generally keeps the yard cleaner between visits.
Yes. One-time cleanups are available for catch-up visits, special occasions, move-ins, move-outs, or getting the yard ready before starting recurring service.
Yes. Many customers begin with a one-time cleanup to get caught up and then switch to weekly or biweekly recurring service.
Homes with multiple dogs usually benefit most from weekly service because waste builds up faster and the yard stays cleaner with more frequent visits.
Yes. If your needs change, you can usually switch between weekly, biweekly, or one-time service depending on availability and your account status.
Pricing & Billing FAQs
Questions about pricing, billing, and subscription payments.
Pricing is typically based on factors such as the size of the yard, the number of dogs, the amount of cleanup needed, the visit frequency, and any optional add-ons like deodorizing.
One-time cleanups may be priced differently because they often require more work if waste has been left in the yard for a longer period of time. Recurring service usually offers the best long-term value.
No long-term contract is required unless specifically stated in your service agreement. Our goal is to keep service simple and flexible.
Payment is typically handled online through your customer account or through the billing method provided during signup. If you have billing questions, contact us and we will be happy to help.
Recurring service may be billed automatically depending on your plan and payment setup. This helps keep your service uninterrupted and easy to manage.
Yes. You can update your payment method through your account if that feature is enabled, or you can contact us for help updating your billing information.
No. We aim to keep pricing straightforward. If an additional charge is ever needed for something unusual, we will communicate that clearly before moving forward.
Scheduling FAQs
Questions about scheduling, rescheduling, skips, and service days.
You can schedule service online through our booking page or contact us directly if you need help choosing the right service option.
Most service is scheduled in route-based windows rather than exact appointment times. This helps us serve customers efficiently and keep routes consistent.
You can let us know your preferred service day, and we will do our best to match it based on route availability.
Yes. If you need to skip a visit, please let us know as early as possible so we can update your route and account.
Yes. If your subscription and route allow it, you can request a service date change or reschedule a visit. Advance notice is always appreciated.
You can contact us to request a temporary pause depending on your plan and account standing. We will do our best to make the process easy.
Same-day or rush service may be available depending on route capacity and location. Contact us and we will let you know what is possible.
First Visit FAQs
What to expect during your first cleanup visit.
On the first visit, we inspect the service area, complete the cleanup, bag and remove the waste, and note any important access details for future visits.
It can. If the yard has not been cleaned recently, the first visit may take longer than future visits because there is more waste to remove.
In most cases, no. As long as we have clear access instructions and can safely enter the service area, you do not need to be home.
Please make sure the yard is accessible, gates can be opened, and any special instructions are provided ahead of time. It also helps if aggressive pets are secured.
Yard Access FAQs
Questions about gates, locked yards, and access instructions.
No, not in most cases. We can complete service as long as we have safe and reliable access to the yard.
If your gate is locked, please provide access instructions ahead of time. If we cannot access the yard, service may need to be skipped or rescheduled.
Yes. Many customers provide side-yard or backyard gate access so service can be completed without anyone needing to be home.
Please let us know ahead of time if there is anything that could block access or create a safety issue. We will do our best to work around normal obstacles when possible.
In some cases, yes. Contact us with the details and location so we can determine whether the property is a good fit for service.
Pets & Safety FAQs
Questions about dogs, pet safety, and sanitation practices.
Yes. Our service is designed to be safe and pet friendly. We do ask that aggressive or highly anxious dogs be secured if needed for everyone’s safety.
Friendly dogs may be fine in some cases, but for safety and efficiency we may recommend keeping pets inside during service, especially if they are excitable or protective.
Yes. We follow sanitation procedures to help reduce cross-contamination between properties.
Yes. If you add deodorizing service, we use products intended for outdoor pet areas. Contact us if you want specific product information before booking.
Yes. Regular cleanup can help reduce odor, keep the yard cleaner, and make outdoor areas more comfortable for your family and pets.
One-Time Cleanups FAQs
Questions about one-time yard cleanups and catch-up visits.
A one-time cleanup is a non-recurring visit where we thoroughly clean the yard and remove accumulated pet waste without starting a recurring plan unless you choose to later.
One-time cleanups are great before parties, after vacations, before listing a home, after a tenant leaves, or when the yard just needs a fresh start.
Yes. One-time cleanups are a great option for landlords, property managers, and short-term rental owners who need a yard cleaned quickly.
The time depends on the size of the yard and how much waste has built up. Heavily impacted yards will take longer than properties that have been maintained regularly.
Yes. Deodorizing can usually be added to one-time cleanups if you want an extra fresh finish after the yard has been cleared.
Deodorizing FAQs
Questions about deodorizing treatments and odor control add-ons.
Deodorizing is an optional add-on treatment that helps reduce unpleasant odors in the yard after waste removal service.
No. Deodorizing is an add-on to waste removal service. The yard should be cleaned first so the treatment can work more effectively.
That depends on the yard, weather, and number of dogs. Some customers add it regularly, while others only request it during hotter months or after one-time cleanups.
We use products intended for outdoor use around pet areas. If you have special sensitivities or concerns, contact us before service so we can review options with you.
Weather & Holidays FAQs
Questions about weather delays and holiday scheduling.
Service may be affected by severe weather, unsafe yard conditions, or major storms. If weather impacts your scheduled visit, we will do our best to reschedule as soon as possible.
Light rain may not affect service, but heavy rain or unsafe conditions can lead to delays or rescheduling. Safety and service quality come first.
Holiday scheduling may vary. Some routes may be adjusted around major holidays, and customers will be notified if their service day changes.
If a holiday affects your normal route, we may service earlier, later, or on a nearby day depending on route planning.
Service Area FAQs
Questions about where we provide service.
We serve the Las Vegas area and surrounding service zones. Contact us with your address if you want to confirm availability in your neighborhood.
In some cases, yes. Service availability depends on your location and route coverage. Reach out and we will confirm whether we can service your property.
Possibly. We may be able to accommodate nearby areas depending on route availability and travel distance.
Account & Subscription Management FAQs
Questions about managing your account and subscription.
If your account dashboard is enabled, you may be able to view service details, manage billing, change upcoming service dates, and review account history online.
Yes, depending on route availability and notice provided. We recommend submitting changes as early as possible.
Yes. You can request cancellation according to the terms of your service plan. If you have questions, contact us and we will help you through it.
If that feature is enabled for your account, you may be able to log in and view service photos or visit history from previous appointments.
Yes. You can usually update service notes, gate instructions, contact details, or address information through your account or by contacting us directly.
If you have trouble logging in, updating billing, changing service dates, or managing your plan, contact us and we will be happy to help.